Page last updated Mar 24, 2014 @ 04:54pm

Placing Order

You have five methods of placing an order with us:

  1. Online
    The easiest is to use our secure online ordering through this web site.  You may pay by credit card by entering the information directly online.  We use a separate secure server that encrypts all order information sent over the internet.  For more on the safety of this method, click here.  Just go to our online product catalog and click on the item or items to see detailed descriptions.  You also can order directly from our "Backup Configurations" page by clicking the item numbers in the tables.  At the bottom of each detailed description page there is a button labeled "Add to Shopping Cart."  You will see the item added in your shopping cart.  Click the "Continue Shopping" link and the "Up" button to return to the online product catalog between items.  When you have added all the desired items to your shopping cart, click the button labeled "View Shopping Cart" at the top or bottom of the online product catalog page.  You may adjust quantities as desired.  Then press the checkout button and the next screen will allow you to enter address and payment information.  If you are entering an APO or FPO address read this section of the Terms and Conditions.  Be sure to hit the submit order button when you are done.  An order number will appear confirming successful submittal.   Copy or print this number for future reference.  These instructions look long but online ordering is really simple.  Click here to see a numbered list of these online ordering steps.   To begin shopping, click here to go directly to our online catalog.

  2. Order Online and Call in Credit Card Info
    If you wish to order online but still have concerns about online transmission of credit card information, go ahead and place your order online but select the mail/fax order option.  In the comment block indicate that you will call us with the credit card date information.  After placing the online order call
            
                 
    and verbally provide your:
        a) order confirmation number,
        b) credit card expiration date
        c) three digit security code (four digits for AMX), and
        d) phone number (in case we can't find an order match)

  3. By Fax
    You may order by FAX.  Just go to our online catalog and select the item(s) you want.  On the checkout screen you can select a payment option of faxing the order.  After you have filled out all the fields online except for your credit card info print the whole checkout screen (and then press the submit button).  Write your credit card info on the printout and fax it to us at the number below.  This method actually sends us two copies of your order, one through the internet without your credit card info and the other to our fax machine with the credit card information.  You may also print and use our offline order form.
                                   

  4. By Mail
    Of course, you may submit an order by mail.  However, if payment is by check, we will deposit funds immediately and shipment will be delayed up to two weeks until the check clears our bank.  Sorry.  For quicker processing consider using a money order or certified check.  (US Post Offices offer money orders up to $700 for a very reasonable fee).  Just go to our online catalog and select the item(s) you want.  On the checkout screen you can select a payment option of mailing the order.  After you have filled out all the fields online print the whole checkout screen (and then press the submit button) and mail it to us.  Our snail mail address is:
         NoOutage.com LLC
         PO Box 421
         Mechanicsville VA 23111
    If you are going to mail us your order this method has three advantages: (a) it shows you the exact shipping & handling charges, (b) it alerts us to expect your order in the mail, and (c) we can plan our inventory to fill your order more quickly.  You may also print and use our offline order form.

  5. By Phone
    You may also call our business line at the number below.  But in order to offer the best prices we are not staffed 24 hours to answer this line continuously.  If you call during normal business hours we can take your Visa, Discover, Ma
    ster Card or American Express Card order over the phone.
                          
 

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